Atlantis Returns Policy
Atlantis Whirlpools products are built to individual specifications and manufactured only after the order is placed. Therefore, each product is made unique to the client, and is “one-of-a-kind”. Due to the high level of customization, few orders are eligible for cancellation or return once the order has been placed.
- Cancellations or change orders must be made within 24 hours and only with confirmation from Atlantis Whirlpools's order entry department.
- Only white soaking tubs or standard therapy whirlpools with no additional options may be returned. Air baths are not eligible for return.
- Only white, non-drilled sinks are eligible for return.
- Only white, standard shower bases are eligible for return.
- Stock Shower/Tub Enclosures may be returned only if in original, unopened packing and perfect condition.
- Bath Furniture is not eligible for return.
- Returns are subject to a minimum restocking fee of 25% plus the cost of return freight.
- Requests for returns after 60 days from the shipment date will not be accepted.
- Specially priced / quoted items are not eligible for return.