Atlantis Warranty Policy
LIMITED WARRANTY COVERAGE READ CAREFULLY, THE WARRANTY APPLIES ONLY TO ORIGINAL OWNER
10 YEARS STRUCTURAL BATH SHELL:
Atlantis Tubs warrants its bath shells against loss of water through the fiberglass laminate of the tub body as a result of a defect in materials and workmanship, for a period of ten (10) years from the purchase date.
10 YEARS SURFACE
The acrylic surface is warranted against blistering, cracking and chipping resulting from a defect in the acrylic surface material for a period of ten (10) years from the purchase date. SCRATCHES ARE NOT COVERED UNDER WARRANTY.
1 YEAR PUMP • 1 YEAR BLOWER • 1 YEAR PARTS PLUMBING AND EQUIPMENT
Atlantis Tubs warrants factory installed plumbing parts and fittings, and electrical components to be free from defect in materials and workmanship for a period of one (1) years from the purchase date, a period of one (1) years from the purchase date for the pump, and a period of one (1) years from the purchase date for the blower.
EXTENT OF WARRANTY/RESPONSIBILITY OF PURCHASER
This warranty applies only to original purchaser of the Atlantis Tubs. Warranty Card must be signed and sent to Atlantis Tubs within ten (10) days of purchase to activate warranty. Original purchaser must establish, by dated sales slip, invoice or delivery receipt, the date of purchase. The warranty applies to Atlantis Tubs manufactured after October 1, 2010.
In the event of any defect in workmanship or materials covered under the terms of the “Bath Shell” warranty, Atlantis Tubs will repair the defect and will be responsible for the labor cost incurred by its agent in doing so. Travel, trip or mileage costs incurred by the authorized agents are not covered under this warranty. Atlantis Tubs, at its sole discretion, may elect to replace the defective bath. All costs involved in replacing the unit are not covered under this warranty. In the event of any malfunction or defect covered under the terms of the “Plumbing and Equipment” warranty, Atlantis Tubs will repair or replace the defective item for a period of one (1) years from the purchase date for parts, a period of one (1) years from the purchase date for the pump, a period of one (1) years from the purchase date for the blower. Labor cost to repair an Atlantis Tubs is covered for a period of ninety (90) days and must be performed by an authorized agent of Atlantis Tubs. The purchaser is responsible to provide adequate access to the equipment and plumbing. Any labor costs attributed to removing decking or any other obstacle to gain easy access to the equipment or plumbing are not covered. Travel, trip or mileage costs incurred by the authorized agent for in-home service are not covered under this warranty. Written notice of any malfunction or defect must be given within ten (10) days of the time it is discovered, to Atlantis Tubs, 5701 NW 35th Avenue, Miami, Florida 33142. Atlantis Tubs reserves the right to inspect the malfunction or defect on location.
RESPONSIBILITIES OF OTHERS
Inspecting the unit prior to installation is the responsibility of the installer or building contractor who acts on behalf of the user. They are responsible for ensuring the unit is free of defect or damage. Notices are placed on and in the unit and on the shipping carton advising the installer of this responsibility. In the event of a problem, the unit must not be installed. Atlantis Tubs is not responsible for failures or damage that could have been discovered, repaired, or avoided by proper inspection and testing prior to installation. Damage occurring in transit is the responsibility of the carrier. The user or installer MUST open the crate and inspect the unit for damage when it is delivered. If damage is discovered, it must be reported immediately to the seller and the carrier in writing, and an inspection requested. Failure of the carrier to respond should be reported to the seller and the carrier. Your freight claims should be filed promptly thereafter.
LIMITATIONS AND EXCLUSIONS
This warranty does not cover any claim arising from abuse, misuse, negligence, accident, improper installation or operations on the part of the purchaser. This warranty is void if the Atlantis Tubs is subject to alteration, or if repairs are attempted by anyone other than an authorized agent of Atlantis Tubs. This warranty does not extend to plumbing or components installed by dealers, installers or by any party other than Atlantis Tubs. Atlantis Tubs will not be liable for loss of use of the Atlantis Whirlpool Bath, inconvenience, or any other incidental or consequential costs, expense or damages. Please note that some states do not allow the exclusion or limitation of incidental damages.
Except as expressly provided, there shall be no warranty or obligation, express or implied, oral or statutory. No dealer or other person has the authority to make any warranties or representations concerning Atlantis Tubs or its products. In no event shall Atlantis Tubs be held responsible for any such warranties or representations.
This warranty gives you specific legal rights, and you may have other rights which may vary from state to state.
Contact the retail seller or the local authorized warranty service center. If you do not know who your local representatives are, contact Atlantis Tubs Service Department at the address listed below, or call 866.588.8008.
Great service number one! Was kept updated on order status and was very pleased with customer service. Very pleased with thr sauna. My husband and I assembled it easily.
SunRay Aspen Infrared Sauna HL300C
I love thing. It may be small but it works great. The one thing I wish was better and that was better photos and clearer instructions on assembly. Kellon was awsome to talk to and he was very professional.
The sauna has now arrived and it's great. It went together very easily and took less than an hour to complete. I had a Sunlighten brand sauna before that was much more difficult to assemble. This one heats faster than the Sunlighten and the cedar gives the entire room a pleasant scent. We're quite happy that we selected this model and Modern Bath was very responsive. They also gave us an excellent price.
The sauna was slated to ship between August 10th and August 15th. Today is September second and the delivery company called to say that it will be here tomorrow. That's quite a bit longer than I was led to believe that it would take. Covid, I suppose....
We bought the two-man infrared sauna through a dealer, we love it Thankyou.
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!