Clearlight Shipping time and Delivery Info Policy
Our goal is to make your infrared sauna buying experience simple, efficient and easy and our promise is to ensure your total satisfaction. Shipping damage claims are rare, but they do happen. In the event of shipping damage, we will promptly replace or fix the damage to your satisfaction. Should you need to return an item to us, please note our Cancellation and Return Policy below:
Visible Loss or Damage
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and should be noted on the delivery receipt and signed by the carrier’s agent (driver).
Concealed Loss or Damage
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit, it is possible to damage the contents of the boxes without damaging the boxes. If such a situation occurs it is important to contact us immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the packaging that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery.
Most likely the driver will not be able to wait while you open the boxes. If that is the case, please note, “Possible Concealed Damage” on the delivery receipt.
Receiving Your Shipment
When receiving your shipment it is important to do the following:
1. Your shipment may consist of a number of individual boxes placed on a single pallet. The pallet will need to be separated to be unloaded. Your sauna will be shipped with lift gate service with a scheduled appointment for delivery. The driver will move your sauna off of the truck.
2. Check the shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific.
3. Boxes that have been dropped may not show obvious signs of external damage. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes. If this is the case, please note, “Possible Concealed Damage” on the delivery receipt. Open the boxes as soon as possible, but not later than 5 days after the delivery, to inspect for damage.
Refusing a Freight Shipment & Freight Carrier Fees
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our service department at 800-798-1779option “2” before refusing any shipment.
Please note that any additional freight carrier’s fees such as re-delivery are the responsibility of the customer unless otherwise noted on your order. Liftgate service and delivery notification are standard with all orders. If additional services are requested by you and billed to us, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier. In such cases, all storage fees are the responsibility of the customer and shall be billed to your credit card.
We bought the two-man infrared sauna through a dealer, we love it Thankyou.
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!
I received my SunRay Outdoor sauna sooner than expected. Delivery was great, no hassles. Set it up alone in about an hour. I've had it for close to a month now and am enjoying every minute of relaxing in it. This is a very well built quality sauna. I'm happy with my purchase.
This is a beautiful tub and feels very luxurious. My husband and I were really surprised at how comfortable it is! It can be a bit intimidating buying such a big item online and unseen in person, but we were pleased with the easy delivery and quality of the product.
This tub is gorgeous, deep, well constructed (quality feel) and was delivered early. My mother has a Victorian home with a remodeled bathroom and this really fits the bill. She loves her new tub. I'm glad I was able to find this tub.
I was skeptical of the door on the bathtub but it's definitely waterproof and creates a great bathing experience! Fantastic service and I LOVE my new tub!
This Cedar Infrared Sauna was very easy to put together took us about 45 minutes. Customer service is outstanding!!! We are enjoying the sauna.
I was a little surprised about this purchase. It arrived a few days after I ordered it, and the driver put it in my garage. It only took about an hour to put it together. It went together without any problems. The electronics all plug together up top. It only takes about 15 minutes to heat up. This unit works beyond my expectations. My wife and I will probably enjoy it for years to come. I highly recommend this brand and model.
I like that the walls are not too heavy. It takes less space in my bathroom. It has a built-in overflow, keeps the water from going over the edges.
It seems super wonderful in our master bath. It is a complete style, height and is the most comfortable tub I have ever had.
This bathtub has the outer shell shape. The side is perfectly straight with two corners at a 90-degree angle. This allowed me to install it right next to a wall. The bathtub was very easy to install, which pleasingly surprised me. I was prepared to sweat a little. Due to high-quality materials and careful workmanship, I was able to install it in no time. What's more important is that my wife loves this tub.
I like the design. This bathtub is done in acrylic. I like the performance and attention to the details. The built-in accessories like a drain and overflow are perfectly aligned and well-sealed. The tub has an elegant molded shape. I've had the best soaks in this tub!
The bathtub is a piece of art! It is as smooth and beautiful as the picture and convenient to soak in. Relatively light, it was not extremely hard to lift and transfer to its place with the help of another.
I purchased it for my wife. She gets so cold in the wintertime that I believed this would be a great thing for her to warm back up. It is quite trying to unpackage it and get it put together. It is an incredible sauna. Gets up to about 135 degrees in 30 minutes. She loves it even more than I imagined she would.
I bothered about the tub coming in one piece and sure enough, it did. Upon opening, I was pretty happy with the quality and stability of the tub. It’s nice, sleek and just the right size. It has plenty of room to move around and stretch your legs. This was easy to install by a local plumber. Highly recommended!
This tub gave our bathroom a refreshed look. Not only does it look sufficient, but also it's made of great quality materials. There is no comparison to other acrylic tubs. I'm very happy with the quality, as well as the fact that it's strong and well-constructed. The raise backrest is high enough that I can lean my head back and feel supported.
Good quality is really good we needed a tub for easy access for my elderly mother. She has been having a difficult time getting in and out so we had this tub.
This Low Threshold Shower has been of great value, comfort, and convenience. It was delivered right to our door. It was very easy for my husband and a friend to install. The convenience and satisfaction have been wonderful. I highly recommend the Low Threshold Shower stall to all my family and friends, and anyone looking for a very nice, roomy, convenient, shower. This shower stall meets our expectations.
This sauna is easy to set up and use. Relaxing, quiet, and delightful. It makes me sweat and lessens the toxic weight. I love it so much I purchased the same brand in a two-person model for my parents to use. I would highly recommend this brand.
Great Sauna and easy to assemble. I needed more time to take the sauna out of the packaging than it did to put it together. It gets consistently hot and was a great purchase. Temp gets to 170 in about 20 +/- minutes. The cord is not wired so an electrician will have to set that part up.
We love our sauna, easy and Sort of fun to put together. The lights and stereo are wonderful and nice to look at either. ..works great.
I was greatly amazed that the vanity, it was what I saw in the photo, only better! The vanity came in perfect shape and has quickly delivered. The cabinet was beautifully finished with detail and a pullout drawer for easy access. It came with Weather Light Brown finish which was of high quality. The marble top came in perfect shape and one piece. I would order again.
The vanity came safe and sound. It is gorgeous but darker than described in the photo. Well, it is a dark Antique Coffee. The marble countertop is incredibly pretty and the sink rectangular. We also got the backsplash in one piece. This will be an excellent extension of our bathroom renovation.
I had that tub and I am still in love with it. Sustains the water temperature and is simple to scrub I use dish soap very satisfied it and Anzzi company go above and beyond to fix any problems you might have.
Our Saunacore Infracore Infrared Max sauna is truly great! We really love it each time I sit in it. I feel very advantageous
to have it. Thank you!
We love the sauna, easy to assemble, great product and we use it every day. The delivery was faster than expected Inexpensive and high quality. Highly recommend!