Clearlight Warranty Policy
For the coverage period specified (“warranty period”), Company agrees to repair or replace, at its sole option, the products listed above, subject to and solely in accordance with the terms, conditions, exclusions and limitations set forth herein.
PLEASE READ THIS LIMITED WARRANTY IN ITS ENTIRETY TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS. LIMITED WARRANTY ON SAUNA CABIN AND FACTORY-INSTALLED COMPONENTS
Company warrants to the user during the warranty period (a) that the Sauna Cabin will maintain its structural integrity and for outdoor models, that it will not leak, and (b) that factory-installed components (i.e., heater controls, power supply, electrical wiring, and audio system) will be free from defects in material or workmanship. This limited warranty shall not apply to any display model unless expressly agreed by Sauna Works in writing at the time of purchase or to any Sauna installed more than six months after the delivery date.
LABOR WARRANTY FOR SAUNA CABIN AND FACTORY-INSTALLED COMPONENTS The Sauna cabin and factory-installed components are covered under Company’s labor warranty for the specified labor warranty period.
LIMITED WARRANTY ON NON-FACTORY-INSTALLED COMPONENTS, OPTIONS, PARTS AND ACCESSORIES
Non-factory installed components, and Sauna Works options, parts and accessories are not warranted to the user against defects in material or workmanship except to the extent of any warranty period expressly set forth in the Sauna Works final quote or invoice. These items may also be covered by a manufacturer’s warranty which may have a longer duration than this limited warranty. Please confirm with the manufacturer of these items the duration of its warranty. If no warranty period is specified, only the manufacturer’s warranty, if any, shall apply. The Sauna Works water-resistant cover warranty only applies to the cover’s fabric under normal usage and environmental exposure. It does not cover failure or unserviceability resulting from excessive environmental exposure, cleaning or other chemicals, or failure to follow the care instructions included with the cover
The warranty must be registered within thirty (30) days from the date of purchase in order for this warranty to become effective.
For the user’s benefit, the Company maintains a list of independent service personnel to perform required warranty service repairs. Such firms are not agents or representatives of the Company and cannot bind the Company by words or conduct.
The Company will provide the warranty service described above when the following conditions have been met: the failure is covered by the warranty; the user has informed an Authorized Sauna Works Warranty Service Department Representative of the nature of the problem during the warranty period; conclusive evidence (e.g., proof of purchase or installation) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period; and, an authorized independent service person or Company representative has been permitted to inspect the unit during regular business hours within a reasonable time after the problem was reported by the user. In order to obtain warranty service, contact Sauna Works at:
Sauna Works, Inc.
Warranty Service Department
1077 Eastshore Highway
Berkeley, California 94710
Call: (800) 798-1779 or (510) 601-1775
To obtain warranty service, call or write the above. Provide a description of the problem and proof of purchase. You will be instructed how to obtain replacements and where to return, at your expense, the failed component(s), option(s), or accessory(ies). All replacement parts, equipment, and repairs shall assume the remaining warranty period of the part(s) replaced and do not extend the same.
The Company’s warranty obligation shall be discharged upon tender of replacement or repair. The customer’s refusal to accept the tender terminates the Company’s warranty obligation. Company will only pay for shipping and handling fees to return the repaired or replacement unit to you if we elect to replace the defective unit.
LEGAL RIGHTS: This Limited Warranty gives you specific legal rights. Warranty obligations are provided by Company and not Jacuzzi Inc. or its affiliates. There are no warranties applicable to Jacuzzi® Sauna products manufactured and distributed by Company, except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages, so some of the above limitations and exclusions may not apply to you. Company will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any technical specifications furnished by the Company.
LIMITATION OF LIABILITY THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND COMPANY’S ENTIRE LIABILITY, INCLUDING, WITHOUT LIMITATION, FOR ANY BREACH OF THIS LIMITED WARRANTY. COMPANY’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY USER FOR THE APPLICABLE DEFECTIVE PRODUCT, NOR SHALL COMPANY UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. IN ADDITION, THE COMPANY WILL NOT BE RESPONSIBLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT FROM ANY CAUSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO COMPANY’S GROSS NEGLIGENCE. THIS EXCLUSION APPLIES EVEN IF COMPANY WAS ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Jacuzzi® is a trademark of Jacuzzi Inc. and is used under license by Sauna Works Inc. Sauna Works® is a trademark of Sauna Works, Inc.
Let customers speak for usfrom 69 reviews
Great service number one! Was kept updated on order status and was very pleased with customer service. Very pleased with thr sauna. My husband and I assembled it easily.
SunRay Aspen Infrared Sauna HL300C
I love thing. It may be small but it works great. The one thing I wish was better and that was better photos and clearer instructions on assembly. Kellon was awsome to talk to and he was very professional.
The sauna has now arrived and it's great. It went together very easily and took less than an hour to complete. I had a Sunlighten brand sauna before that was much more difficult to assemble. This one heats faster than the Sunlighten and the cedar gives the entire room a pleasant scent. We're quite happy that we selected this model and Modern Bath was very responsive. They also gave us an excellent price.
The sauna was slated to ship between August 10th and August 15th. Today is September second and the delivery company called to say that it will be here tomorrow. That's quite a bit longer than I was led to believe that it would take. Covid, I suppose....
We bought the two-man infrared sauna through a dealer, we love it Thankyou.
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!