Golden Designs Return Policy
TERMS AND CONDITIONS OF SALE
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.
Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.
II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.
Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.
All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller
Let customers speak for usfrom 69 reviews
Great service number one! Was kept updated on order status and was very pleased with customer service. Very pleased with thr sauna. My husband and I assembled it easily.
SunRay Aspen Infrared Sauna HL300C
I love thing. It may be small but it works great. The one thing I wish was better and that was better photos and clearer instructions on assembly. Kellon was awsome to talk to and he was very professional.
The sauna has now arrived and it's great. It went together very easily and took less than an hour to complete. I had a Sunlighten brand sauna before that was much more difficult to assemble. This one heats faster than the Sunlighten and the cedar gives the entire room a pleasant scent. We're quite happy that we selected this model and Modern Bath was very responsive. They also gave us an excellent price.
The sauna was slated to ship between August 10th and August 15th. Today is September second and the delivery company called to say that it will be here tomorrow. That's quite a bit longer than I was led to believe that it would take. Covid, I suppose....
We bought the two-man infrared sauna through a dealer, we love it Thankyou.
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!