Kingston Brass Return Policy
RETURN POLICY – 30 DAYS
All Kingston Brass products are sold as new and covered by our standard manufacturer warranty. Please consult a qualified professional to make sure the merchandise you are purchasing is what you want and it will fit your specific field conditions. If you have any questions regarding a product, please contact us via email us at firstname.lastname@example.org or call us (888) 627-6017 for free assistance before your placing order.
We recommend that you open and inspect your items upon receipt, should you find any discrepancy or defect with your item, or if at any time you encounter any problems such as missing or defective parts please contact us immediately. We will gladly send you the replacement parts.
BEFORE RETURNING AN ITEM
To return any merchandise, you must request an RMA – “Return Merchandise Authorization” [within 30 days from the date order is received], from our online support department with your order number and provide item(s) you wish to return.
- Merchandise must not be installed and must in 100% resalable new condition.
- You have to obtain an RMA number (Return Merchandise Authorization) from our online department before shipping back the merchandise.
- Customer pays return shipping costs back to Kingston Brass’s Warehouse
- All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise.
- Products purchased over 30 days are not returnable or exchangeable.
- NO RETURNS ON glass, ceramic, porcelain, including toilets, sinks, bath tubs, consoles and vanities
- NO RETURNS TO COUNTRIES OUTSIDE OF THE US (Defective units will be serviced for replacement parts)
You will not be charged for a restocking fee if:
- We shipped the incorrect item(s) to you. Merchandise you received is not what you originally ordered.
- Merchandise has a flaw (not caused by shipping) or defect (must claim within 30 days). If it is damaged through shipping, please have your order/tracking number ready and contact the online department ASAP for further assistance.
If your order is flawed or defective, please call us at (888) 228-4480 for our customer service representatives to request an RMA and you will be instructed on how to proceed with the return. Usually, You will be asked to place another order as a replacement and we will reimburse the amount after the returned merchandise has been inspected by our RMA Department. If you made an invalid claim, no refunds will be given.
There are some products that are just too delicate or bulky for us to accept as a return. For this reason, they’re sold as “All Sales Final”, so please make sure they will work for your improvement project before purchasing. If you’re not sure, we offer free technical support to help you make the best decision, simply by calling (888) 228-4480. (Common non-returnable products are: glass, ceramic, porcelain, such as toilets, sinks…etc. Bulky products such as: bathtubs, vanities…etc.)
International Orders or Orders made from or shipping outside the USA are Non-Returnable
- Buyer must obtain RMA number, follow the return instruction and pay to ship the product back to our warehouse at your own cost. Return without RMA number will not be processed.
- Buyer agrees to pay a 25% restocking fee per item in your order. This charge may be made in advance or deducted from your credit.
- All returned items must be in original packaging, show no sign of physical damage or parts shortage; this may affect the amount credited on your return.
All refunds will be credited back to its original payment method; Refunds are generally issued within 5-7 business days after receipt of the returned products. No refunds or exchanges will be processed before receiving your returned products.
We bought the two-man infrared sauna through a dealer, we love it Thankyou.
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!
I received my SunRay Outdoor sauna sooner than expected. Delivery was great, no hassles. Set it up alone in about an hour. I've had it for close to a month now and am enjoying every minute of relaxing in it. This is a very well built quality sauna. I'm happy with my purchase.
This is a beautiful tub and feels very luxurious. My husband and I were really surprised at how comfortable it is! It can be a bit intimidating buying such a big item online and unseen in person, but we were pleased with the easy delivery and quality of the product.
This tub is gorgeous, deep, well constructed (quality feel) and was delivered early. My mother has a Victorian home with a remodeled bathroom and this really fits the bill. She loves her new tub. I'm glad I was able to find this tub.
I was skeptical of the door on the bathtub but it's definitely waterproof and creates a great bathing experience! Fantastic service and I LOVE my new tub!
This Cedar Infrared Sauna was very easy to put together took us about 45 minutes. Customer service is outstanding!!! We are enjoying the sauna.
I was a little surprised about this purchase. It arrived a few days after I ordered it, and the driver put it in my garage. It only took about an hour to put it together. It went together without any problems. The electronics all plug together up top. It only takes about 15 minutes to heat up. This unit works beyond my expectations. My wife and I will probably enjoy it for years to come. I highly recommend this brand and model.
I like that the walls are not too heavy. It takes less space in my bathroom. It has a built-in overflow, keeps the water from going over the edges.
It seems super wonderful in our master bath. It is a complete style, height and is the most comfortable tub I have ever had.
This bathtub has the outer shell shape. The side is perfectly straight with two corners at a 90-degree angle. This allowed me to install it right next to a wall. The bathtub was very easy to install, which pleasingly surprised me. I was prepared to sweat a little. Due to high-quality materials and careful workmanship, I was able to install it in no time. What's more important is that my wife loves this tub.
I like the design. This bathtub is done in acrylic. I like the performance and attention to the details. The built-in accessories like a drain and overflow are perfectly aligned and well-sealed. The tub has an elegant molded shape. I've had the best soaks in this tub!
The bathtub is a piece of art! It is as smooth and beautiful as the picture and convenient to soak in. Relatively light, it was not extremely hard to lift and transfer to its place with the help of another.
I purchased it for my wife. She gets so cold in the wintertime that I believed this would be a great thing for her to warm back up. It is quite trying to unpackage it and get it put together. It is an incredible sauna. Gets up to about 135 degrees in 30 minutes. She loves it even more than I imagined she would.
I bothered about the tub coming in one piece and sure enough, it did. Upon opening, I was pretty happy with the quality and stability of the tub. It’s nice, sleek and just the right size. It has plenty of room to move around and stretch your legs. This was easy to install by a local plumber. Highly recommended!
This tub gave our bathroom a refreshed look. Not only does it look sufficient, but also it's made of great quality materials. There is no comparison to other acrylic tubs. I'm very happy with the quality, as well as the fact that it's strong and well-constructed. The raise backrest is high enough that I can lean my head back and feel supported.
Good quality is really good we needed a tub for easy access for my elderly mother. She has been having a difficult time getting in and out so we had this tub.
This Low Threshold Shower has been of great value, comfort, and convenience. It was delivered right to our door. It was very easy for my husband and a friend to install. The convenience and satisfaction have been wonderful. I highly recommend the Low Threshold Shower stall to all my family and friends, and anyone looking for a very nice, roomy, convenient, shower. This shower stall meets our expectations.
This sauna is easy to set up and use. Relaxing, quiet, and delightful. It makes me sweat and lessens the toxic weight. I love it so much I purchased the same brand in a two-person model for my parents to use. I would highly recommend this brand.
Great Sauna and easy to assemble. I needed more time to take the sauna out of the packaging than it did to put it together. It gets consistently hot and was a great purchase. Temp gets to 170 in about 20 +/- minutes. The cord is not wired so an electrician will have to set that part up.
We love our sauna, easy and Sort of fun to put together. The lights and stereo are wonderful and nice to look at either. ..works great.
I was greatly amazed that the vanity, it was what I saw in the photo, only better! The vanity came in perfect shape and has quickly delivered. The cabinet was beautifully finished with detail and a pullout drawer for easy access. It came with Weather Light Brown finish which was of high quality. The marble top came in perfect shape and one piece. I would order again.
The vanity came safe and sound. It is gorgeous but darker than described in the photo. Well, it is a dark Antique Coffee. The marble countertop is incredibly pretty and the sink rectangular. We also got the backsplash in one piece. This will be an excellent extension of our bathroom renovation.
I had that tub and I am still in love with it. Sustains the water temperature and is simple to scrub I use dish soap very satisfied it and Anzzi company go above and beyond to fix any problems you might have.
Our Saunacore Infracore Infrared Max sauna is truly great! We really love it each time I sit in it. I feel very advantageous
to have it. Thank you!
We love the sauna, easy to assemble, great product and we use it every day. The delivery was faster than expected Inexpensive and high quality. Highly recommend!