Kingston Brass Warranty Policy
KINGSTON BRASS INC. WARRANTY INFORMATION
At Kingston Brass, we value every single homeowner who chooses to use our product. All parts and finishes of the Kingston Brass faucet are warranted to the original consumer to be free from defects in material and workmanship as long as the original consumer owns it. Kingston Brass recommends having a professional plumber for all installation and repair. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following. Kingston Brass will replace “free of charge”, during the warranty period, any part that proves defective in material and/or workmanship under normal installation and use.
KINGSTON BRASS FAUCETS – 10 YEAR LIMITED WARRANTY
Kingston Brass warrants its faucets to be flawless during normal residential use. If the faucet should leak or drip during normal use, you may obtain warranty parts through the original place of purchase. If these parts are unavailable by the original place of purchase then Kingston Brass Inc. will, free of charge, mail the original owner the cartridge or parts necessary to repair the faucet to a good working condition. All warranty parts will be shipped freight prepaid ground service. If expedited shipping is requested customer will be responsible for freight charges. This product warranty applies only to Kingston Brass Faucets installed in the United States and Canada ONLY.
Kingston Brass also warrants all other aspects of the faucet or accessories including finish, to be free of defects in material and workmanship during normal residential use within (10) ten years from the date of purchase to its original owner, on all finishes including matte black EXCEPT oil-rubbed bronze and dark bronze since they are considered living finishes and as such, color changes are part of the normal living finish behavior, however oil-rubbed bronze and dark bronze faucets still carry Kingston Brass’ 10 year mechanical warranty.
If a defect is found in normal residential use, Kingston Brass will, at its election, repair, provide a replacement part or product, or make an appropriate adjustment. Damage to a product caused by improper installation, accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will also void the warranty.
Proof of purchase (original sales receipt) MUST be provided to Kingston Brass Inc with all warranty claims. Kingston Brass will not be held responsible for labor charges, installation, or other incidental or consequential cost. In no event shall the liability of Kingston Brass Inc. exceed the purchase price of the item purchased.
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL,
SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR METALLIC FINISHES. THIS WILL VOID THE ITEMS WARRANTY.
KINGSTON BRASS CAST IRON TUBS, ACRYLIC TUBS, TOILETS, VESSEL SINKS, WASH BASINS AND STAINLESS STEEL SINKS – ONE YEAR LIMITED WARRANTY
Kingston Brass sinks, tubs and toilets are warranted to be free of defects in material and workmanship for ONE YEAR from original purchase date.
Kingston Brass will, at its election, repair, replace or make appropriate adjustment where Kingston Brass inspection discloses any such defects occurring in normal usage within ONE YEAR after the purchase to its original owner. Proof of purchase (original sales receipt) MUST be provided to Kingston Brass with all warranty claims. Kingston Brass is not responsible for removal or installation costs. Use of in-tank toilet cleaners will VOID the item(s) ONE YEAR warranty.
Some states/provinces do not allow limitation on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR ACRYLIC OR ENAMELED FINISHES. THIS WILL VOID THE ITEM’S (OR ITEMS’) 1-YEAR LIMITED WARRANTY.
Great service number one! Was kept updated on order status and was very pleased with customer service. Very pleased with thr sauna. My husband and I assembled it easily.
SunRay Aspen Infrared Sauna HL300C
I love thing. It may be small but it works great. The one thing I wish was better and that was better photos and clearer instructions on assembly. Kellon was awsome to talk to and he was very professional.
The sauna has now arrived and it's great. It went together very easily and took less than an hour to complete. I had a Sunlighten brand sauna before that was much more difficult to assemble. This one heats faster than the Sunlighten and the cedar gives the entire room a pleasant scent. We're quite happy that we selected this model and Modern Bath was very responsive. They also gave us an excellent price.
The sauna was slated to ship between August 10th and August 15th. Today is September second and the delivery company called to say that it will be here tomorrow. That's quite a bit longer than I was led to believe that it would take. Covid, I suppose....
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!
I received my SunRay Outdoor sauna sooner than expected. Delivery was great, no hassles. Set it up alone in about an hour. I've had it for close to a month now and am enjoying every minute of relaxing in it. This is a very well built quality sauna. I'm happy with my purchase.