Kingston Brass Warranty Policy
KINGSTON BRASS INC. WARRANTY INFORMATION
At Kingston Brass, we value every single homeowner who chooses to use our product. All parts and finishes of the Kingston Brass faucet are warranted to the original consumer to be free from defects in material and workmanship as long as the original consumer owns it. Kingston Brass recommends having a professional plumber for all installation and repair. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following. Kingston Brass will replace “free of charge”, during the warranty period, any part that proves defective in material and/or workmanship under normal installation and use.
KINGSTON BRASS FAUCETS – 10 YEAR LIMITED WARRANTY
Kingston Brass warrants its faucets to be flawless during normal residential use. If the faucet should leak or drip during normal use, you may obtain warranty parts through the original place of purchase. If these parts are unavailable by the original place of purchase then Kingston Brass Inc. will, free of charge, mail the original owner the cartridge or parts necessary to repair the faucet to a good working condition. All warranty parts will be shipped freight prepaid ground service. If expedited shipping is requested customer will be responsible for freight charges. This product warranty applies only to Kingston Brass Faucets installed in the United States and Canada ONLY.
Kingston Brass also warrants all other aspects of the faucet or accessories including finish, to be free of defects in material and workmanship during normal residential use within (10) ten years from the date of purchase to its original owner, on all finishes including matte black EXCEPT oil-rubbed bronze and dark bronze since they are considered living finishes and as such, color changes are part of the normal living finish behavior, however oil-rubbed bronze and dark bronze faucets still carry Kingston Brass’ 10 year mechanical warranty.
If a defect is found in normal residential use, Kingston Brass will, at its election, repair, provide a replacement part or product, or make an appropriate adjustment. Damage to a product caused by improper installation, accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will also void the warranty.
Proof of purchase (original sales receipt) MUST be provided to Kingston Brass Inc with all warranty claims. Kingston Brass will not be held responsible for labor charges, installation, or other incidental or consequential cost. In no event shall the liability of Kingston Brass Inc. exceed the purchase price of the item purchased.
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL,
SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR METALLIC FINISHES. THIS WILL VOID THE ITEMS WARRANTY.
KINGSTON BRASS CAST IRON TUBS, ACRYLIC TUBS, TOILETS, VESSEL SINKS, WASH BASINS AND STAINLESS STEEL SINKS – ONE YEAR LIMITED WARRANTY
Kingston Brass sinks, tubs and toilets are warranted to be free of defects in material and workmanship for ONE YEAR from original purchase date.
Kingston Brass will, at its election, repair, replace or make appropriate adjustment where Kingston Brass inspection discloses any such defects occurring in normal usage within ONE YEAR after the purchase to its original owner. Proof of purchase (original sales receipt) MUST be provided to Kingston Brass with all warranty claims. Kingston Brass is not responsible for removal or installation costs. Use of in-tank toilet cleaners will VOID the item(s) ONE YEAR warranty.
Some states/provinces do not allow limitation on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR ACRYLIC OR ENAMELED FINISHES. THIS WILL VOID THE ITEM’S (OR ITEMS’) 1-YEAR LIMITED WARRANTY.
We bought the two-man infrared sauna through a dealer, we love it Thankyou.
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!
I received my SunRay Outdoor sauna sooner than expected. Delivery was great, no hassles. Set it up alone in about an hour. I've had it for close to a month now and am enjoying every minute of relaxing in it. This is a very well built quality sauna. I'm happy with my purchase.
This is a beautiful tub and feels very luxurious. My husband and I were really surprised at how comfortable it is! It can be a bit intimidating buying such a big item online and unseen in person, but we were pleased with the easy delivery and quality of the product.
This tub is gorgeous, deep, well constructed (quality feel) and was delivered early. My mother has a Victorian home with a remodeled bathroom and this really fits the bill. She loves her new tub. I'm glad I was able to find this tub.
I was skeptical of the door on the bathtub but it's definitely waterproof and creates a great bathing experience! Fantastic service and I LOVE my new tub!
This Cedar Infrared Sauna was very easy to put together took us about 45 minutes. Customer service is outstanding!!! We are enjoying the sauna.
I was a little surprised about this purchase. It arrived a few days after I ordered it, and the driver put it in my garage. It only took about an hour to put it together. It went together without any problems. The electronics all plug together up top. It only takes about 15 minutes to heat up. This unit works beyond my expectations. My wife and I will probably enjoy it for years to come. I highly recommend this brand and model.
I like that the walls are not too heavy. It takes less space in my bathroom. It has a built-in overflow, keeps the water from going over the edges.
It seems super wonderful in our master bath. It is a complete style, height and is the most comfortable tub I have ever had.
This bathtub has the outer shell shape. The side is perfectly straight with two corners at a 90-degree angle. This allowed me to install it right next to a wall. The bathtub was very easy to install, which pleasingly surprised me. I was prepared to sweat a little. Due to high-quality materials and careful workmanship, I was able to install it in no time. What's more important is that my wife loves this tub.
I like the design. This bathtub is done in acrylic. I like the performance and attention to the details. The built-in accessories like a drain and overflow are perfectly aligned and well-sealed. The tub has an elegant molded shape. I've had the best soaks in this tub!
The bathtub is a piece of art! It is as smooth and beautiful as the picture and convenient to soak in. Relatively light, it was not extremely hard to lift and transfer to its place with the help of another.
I purchased it for my wife. She gets so cold in the wintertime that I believed this would be a great thing for her to warm back up. It is quite trying to unpackage it and get it put together. It is an incredible sauna. Gets up to about 135 degrees in 30 minutes. She loves it even more than I imagined she would.
I bothered about the tub coming in one piece and sure enough, it did. Upon opening, I was pretty happy with the quality and stability of the tub. It’s nice, sleek and just the right size. It has plenty of room to move around and stretch your legs. This was easy to install by a local plumber. Highly recommended!
This tub gave our bathroom a refreshed look. Not only does it look sufficient, but also it's made of great quality materials. There is no comparison to other acrylic tubs. I'm very happy with the quality, as well as the fact that it's strong and well-constructed. The raise backrest is high enough that I can lean my head back and feel supported.
Good quality is really good we needed a tub for easy access for my elderly mother. She has been having a difficult time getting in and out so we had this tub.
This Low Threshold Shower has been of great value, comfort, and convenience. It was delivered right to our door. It was very easy for my husband and a friend to install. The convenience and satisfaction have been wonderful. I highly recommend the Low Threshold Shower stall to all my family and friends, and anyone looking for a very nice, roomy, convenient, shower. This shower stall meets our expectations.
This sauna is easy to set up and use. Relaxing, quiet, and delightful. It makes me sweat and lessens the toxic weight. I love it so much I purchased the same brand in a two-person model for my parents to use. I would highly recommend this brand.
Great Sauna and easy to assemble. I needed more time to take the sauna out of the packaging than it did to put it together. It gets consistently hot and was a great purchase. Temp gets to 170 in about 20 +/- minutes. The cord is not wired so an electrician will have to set that part up.
We love our sauna, easy and Sort of fun to put together. The lights and stereo are wonderful and nice to look at either. ..works great.
I was greatly amazed that the vanity, it was what I saw in the photo, only better! The vanity came in perfect shape and has quickly delivered. The cabinet was beautifully finished with detail and a pullout drawer for easy access. It came with Weather Light Brown finish which was of high quality. The marble top came in perfect shape and one piece. I would order again.
The vanity came safe and sound. It is gorgeous but darker than described in the photo. Well, it is a dark Antique Coffee. The marble countertop is incredibly pretty and the sink rectangular. We also got the backsplash in one piece. This will be an excellent extension of our bathroom renovation.
I had that tub and I am still in love with it. Sustains the water temperature and is simple to scrub I use dish soap very satisfied it and Anzzi company go above and beyond to fix any problems you might have.
Our Saunacore Infracore Infrared Max sauna is truly great! We really love it each time I sit in it. I feel very advantageous
to have it. Thank you!
We love the sauna, easy to assemble, great product and we use it every day. The delivery was faster than expected Inexpensive and high quality. Highly recommend!