MediTub Warranty Policy
This 10 year warranty is extended to the first user to be free from defects in workmanship and material under normal use and conditions for a period of 10 years from the date of the original purchase. This warranty relates to the bathtub shell, frame and finish. The finish’s warranty does not apply to fading, cracking, delaminating or blistering due to excessive wear, sun fading or scouring due to cleaning. Different warranty periods apply. The tub and all its components including motors, electronic controls, waste and overflow, fittings and all plated finishes are covered by a limited one year warranty, subject to verification of the defect or malfunction. All labor and repair-related services are covered within the first 90 days of purchase. This warranty is non-transferable and applies only to the original owneras stated on the original purchase order. Notification must be sent via certified mail to 5701 NW 35 Avenue. Miami, FL 33142. The manufacturer will not be responsible for any water damage to any structures or any property for any reason (including but not limited to manufacturer defects or improper installation). Manufacturer will assume no responsibility for the loss of the system, inconvenience due to loss, damage to real or personal property or any other consequential damage. Manufacturer will not be liable for any incidental expenses or material charges in connection with removal or replacement of the purchased part or any part or parts of the system. This warranty shall not apply to any type of failure resulting from negligence, abuse, misuse, misapplication, improper installation, alteration or modification, chemical corrosion or improper maintenance. Every walk-in tub must be installed by a licensed plumber, electrician and/or contractor; Failure to do so will hereby void the warranty. There will be a charge for replacement parts or the replacement of the entire electrical unit if the defective unit is returned for any of the reasons listed above.
NOTE: within the limited one year wa rranty, there will be a prorate d charge for any electrical and plate d replacements parts, including shipping and handling charges.
Manufacturer reserves the sole authority to make any type of warranty changes at any time. The manufacturer will not be responsible for any warranty information that is being misrepresented by outside sources including dealers, retailers, distributors or contractors. Manufacturer does not warranty the installation, plumbing or electrical related connections, of any of our products including Walk-In Baths, shower pans or shower stalls. Improper or negligent installation of the product or other components, alteration made of, or alterations or medications to the system, may cause the product or the system to malfunction. Such problems are not covered by warranty. Manufacturer warranties the door seal for the life of the unit under normal use and conditions. This warranty shall not apply to any failure resulting from negligence, abuse, misuse, misapplication, alternation, or medication or improper maintenance.
The replacement door seal will be issued to the end user and it will be the responsibility of the end user to determine the means of installation. Manufacturer will not be liable for any incidental expenses or material charges in connection with removal or replacement of the door seal.
NOTE: TO THE EXTEND PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. SPA WORLD CORP AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights, which vary from state/province to state province. All lawsuits must be filed in Dade County, Florida. Tub units are for residential use only. Requests for returns and / or changes must be made within 30 days of receipt of product. The product must be in its original packaging and received in saleable condition. All returns receive a 20% restocking fee plus all freight costs of the original shipment and return shipment to Meditub. All requests for returns must be approved by Meditub and have an assigned Return Merchandise Authorization number (RMA#).
Great service number one! Was kept updated on order status and was very pleased with customer service. Very pleased with thr sauna. My husband and I assembled it easily.
SunRay Aspen Infrared Sauna HL300C
I love thing. It may be small but it works great. The one thing I wish was better and that was better photos and clearer instructions on assembly. Kellon was awsome to talk to and he was very professional.
The sauna has now arrived and it's great. It went together very easily and took less than an hour to complete. I had a Sunlighten brand sauna before that was much more difficult to assemble. This one heats faster than the Sunlighten and the cedar gives the entire room a pleasant scent. We're quite happy that we selected this model and Modern Bath was very responsive. They also gave us an excellent price.
The sauna was slated to ship between August 10th and August 15th. Today is September second and the delivery company called to say that it will be here tomorrow. That's quite a bit longer than I was led to believe that it would take. Covid, I suppose....
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!
I received my SunRay Outdoor sauna sooner than expected. Delivery was great, no hassles. Set it up alone in about an hour. I've had it for close to a month now and am enjoying every minute of relaxing in it. This is a very well built quality sauna. I'm happy with my purchase.