Modernbathstore.com is committed to providing the best customer service in the bath industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Modernbathstore.com Return Policy By Brand
Modernbathstore.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to firstname.lastname@example.org
Modernbathstore.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
INSERT MANUFACTURER RETURN POLICIES WITH DOWNLOADABLE PDF IF AVAILABLE FROM BRAND’S WEBSITE
- All return request must be submitted in writing and sent to email@example.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MODERNBATHSTORE.COM
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact firstname.lastname@example.org to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We bought the two-man infrared sauna through a dealer, we love it Thankyou.
Luxury at its best! I use it daily to help my arthritis and lighten my mood with the light therapy. Highly Recommended! So many benefits!
This Sauna is top-notch! Has all the bells and whistles. Roomy and luxurious. You will not be disappointed. Great sauna for the price. We really love it! Easy to install.
The quality of the sauna I have purchased has exceeded my exceptions since I've been using my sauna, I have noticed incredible results. Weight loss and recovery of an inflamed back injury. I highly recommend saunacore to all my friends and family for their exceptionally warm and friendly staff and quality medical grade saunas. In my experience, Saunacore has been absolutely fantastic!!!
Thank you Saunacore for your wonderful service and products. I purchased a Traditional Neo Sauna for my home. I can not express how satisfied I am. I’ve used the sauna for a few weeks now and already see an improvement in my health. Thank you and it was a pleasure doing business with you!
I am greatly happy with my Tub. It features a quick drain pump to eliminate the need to wait for draining. It also features a heater to keep the water warm for those times when I want to sit. I like the hydro massage for a few more minutes. The hydro massage with 8 jets is the greatest experience, it relaxes all those tired muscles after a long day's work. I extremely suggest it to everyone.
I got this last month. This walk-in is very nice and works great. The jets work so well. If you are looking for a good walk-in tub, this would be a good one to get 5 Stars all the way.
This bathtub is nice and compact which was a huge advantage for me as I don't have a large bathroom. The jets are great so it feels like a true massage in the comfort of your own bathroom. The controls are easy to maneuver through so you don't have to run around through the instructions trying to figure out how to get it started. Overall, it's really a nice bathtub at the end of a long day.
Thank you for your informative response concerning our needs We have discovered a lot. We ended up purchasing a traditional modular style sauna. We were impressed with the quality of our sauna.
I am very satisfied with my new sauna. I’ve lost 19lbs and feel great! The quality is excellent! Thank you! I bought my SaunaCore Sauna about a year ago and I am 100% satisfied. It has changed my life!
I received my SunRay Outdoor sauna sooner than expected. Delivery was great, no hassles. Set it up alone in about an hour. I've had it for close to a month now and am enjoying every minute of relaxing in it. This is a very well built quality sauna. I'm happy with my purchase.
This is a beautiful tub and feels very luxurious. My husband and I were really surprised at how comfortable it is! It can be a bit intimidating buying such a big item online and unseen in person, but we were pleased with the easy delivery and quality of the product.
This tub is gorgeous, deep, well constructed (quality feel) and was delivered early. My mother has a Victorian home with a remodeled bathroom and this really fits the bill. She loves her new tub. I'm glad I was able to find this tub.
I was skeptical of the door on the bathtub but it's definitely waterproof and creates a great bathing experience! Fantastic service and I LOVE my new tub!
This Cedar Infrared Sauna was very easy to put together took us about 45 minutes. Customer service is outstanding!!! We are enjoying the sauna.
I was a little surprised about this purchase. It arrived a few days after I ordered it, and the driver put it in my garage. It only took about an hour to put it together. It went together without any problems. The electronics all plug together up top. It only takes about 15 minutes to heat up. This unit works beyond my expectations. My wife and I will probably enjoy it for years to come. I highly recommend this brand and model.
I like that the walls are not too heavy. It takes less space in my bathroom. It has a built-in overflow, keeps the water from going over the edges.
It seems super wonderful in our master bath. It is a complete style, height and is the most comfortable tub I have ever had.
This bathtub has the outer shell shape. The side is perfectly straight with two corners at a 90-degree angle. This allowed me to install it right next to a wall. The bathtub was very easy to install, which pleasingly surprised me. I was prepared to sweat a little. Due to high-quality materials and careful workmanship, I was able to install it in no time. What's more important is that my wife loves this tub.
I like the design. This bathtub is done in acrylic. I like the performance and attention to the details. The built-in accessories like a drain and overflow are perfectly aligned and well-sealed. The tub has an elegant molded shape. I've had the best soaks in this tub!
The bathtub is a piece of art! It is as smooth and beautiful as the picture and convenient to soak in. Relatively light, it was not extremely hard to lift and transfer to its place with the help of another.
I purchased it for my wife. She gets so cold in the wintertime that I believed this would be a great thing for her to warm back up. It is quite trying to unpackage it and get it put together. It is an incredible sauna. Gets up to about 135 degrees in 30 minutes. She loves it even more than I imagined she would.
I bothered about the tub coming in one piece and sure enough, it did. Upon opening, I was pretty happy with the quality and stability of the tub. It’s nice, sleek and just the right size. It has plenty of room to move around and stretch your legs. This was easy to install by a local plumber. Highly recommended!
This tub gave our bathroom a refreshed look. Not only does it look sufficient, but also it's made of great quality materials. There is no comparison to other acrylic tubs. I'm very happy with the quality, as well as the fact that it's strong and well-constructed. The raise backrest is high enough that I can lean my head back and feel supported.
Good quality is really good we needed a tub for easy access for my elderly mother. She has been having a difficult time getting in and out so we had this tub.
This Low Threshold Shower has been of great value, comfort, and convenience. It was delivered right to our door. It was very easy for my husband and a friend to install. The convenience and satisfaction have been wonderful. I highly recommend the Low Threshold Shower stall to all my family and friends, and anyone looking for a very nice, roomy, convenient, shower. This shower stall meets our expectations.
This sauna is easy to set up and use. Relaxing, quiet, and delightful. It makes me sweat and lessens the toxic weight. I love it so much I purchased the same brand in a two-person model for my parents to use. I would highly recommend this brand.
Great Sauna and easy to assemble. I needed more time to take the sauna out of the packaging than it did to put it together. It gets consistently hot and was a great purchase. Temp gets to 170 in about 20 +/- minutes. The cord is not wired so an electrician will have to set that part up.
We love our sauna, easy and Sort of fun to put together. The lights and stereo are wonderful and nice to look at either. ..works great.
I was greatly amazed that the vanity, it was what I saw in the photo, only better! The vanity came in perfect shape and has quickly delivered. The cabinet was beautifully finished with detail and a pullout drawer for easy access. It came with Weather Light Brown finish which was of high quality. The marble top came in perfect shape and one piece. I would order again.
The vanity came safe and sound. It is gorgeous but darker than described in the photo. Well, it is a dark Antique Coffee. The marble countertop is incredibly pretty and the sink rectangular. We also got the backsplash in one piece. This will be an excellent extension of our bathroom renovation.
I had that tub and I am still in love with it. Sustains the water temperature and is simple to scrub I use dish soap very satisfied it and Anzzi company go above and beyond to fix any problems you might have.
Our Saunacore Infracore Infrared Max sauna is truly great! We really love it each time I sit in it. I feel very advantageous
to have it. Thank you!
We love the sauna, easy to assemble, great product and we use it every day. The delivery was faster than expected Inexpensive and high quality. Highly recommend!